AI Agents Now Handle Insurance Policies from Quote to Claim with Sure’s New Protocol

Sure, a Dallas-based InsurTech platform specializing in embedded digital insurance, has launched the Model Context Protocol (MCP), a breakthrough technology that allows AI agents to autonomously manage insurance policies from start to finish. With MCP, AI assistants and other autonomous systems can quote, bind, initiate claims, make policy changes, and handle customer service tasks without the need for human interaction.

This innovation addresses long-standing limitations in traditional insurance systems by providing standardized, secure, and compliant access for AI agents to core insurance infrastructure. The result is a significant leap in automation, enabling real-time quoting, autonomous binding, and full policy lifecycle management—all through AI interfaces. MCP also supports integrated regulatory compliance and allows access to multiple carriers via a single interface.

According to Sure CEO Wayne Slavin, MCP is a foundational shift in insurance delivery, turning AI agents into operational drivers capable of transforming customer interactions and reducing service timelines dramatically. Early adopters have reported a 95% reduction in quote-to-bind time and an 80% decrease in service response times, signaling a potential industry-wide shift in how insurance is delivered and managed.

Sure’s MCP is currently available to enterprise clients and developers across all supported insurance lines, with expanded features planned throughout 2025.