AI For WC Claims: Humble Pie In The Sky

Let’s slice pie from the sky and seriously consider AI’s role in Workers’ Compensation claims. First, admit that an end-to-end AI solution is impossible. WC does not provide a dispassionate linear process ripe for automation. Flow-charts or fishbone diagrams cannot codify WC claim contingencies. Rather, we must account for WC’s disparate interests and human unpredictability with a less analytical depiction… such as a pile of actual fish bones surrounded by alley cats fighting for scraps. (From that premise, AI might “learn” full consciousness only to feel regret.) Regarding WC claims, forcing a vision of full-auto AI blinds us to the real possibilities. AI should not seek to master our status quo claim system.