Avoiding Litigation: What’s The Secret

When I began thinking about some of the lessons I’ve learned in flood litigation, I made a list of estimating errors, coverage mistakes and customer service disasters that could have been avoided. Then I threw the list away.

Of course, many lawsuits are simply about the numbers. But in many cases, litigation is personal. Someone feels they have been wronged, ignored, shortchanged. They just want to be heard and most of the time their adjuster simply was not listening.

I’ve been lucky to have met hundreds of catastrophe adjusters from all over the country and each one has their own unique approach to doing their job.

Tape measure vs laser? Handwritten vs paperless scoping? Pickup truck vs fuel efficient car? RV vs hotel? Early-risers, late-nighters, fast food junkies and portable grillers. The combinations are endless.

But almost all of them have a few essential tools in common: compassion, tenacity and a genuine desire to serve the survivor. These adjusters care.