Can New Technology And Claims Professionals Find A Balance

The claims resolution world is changing.

New technologies are being introduced every day, and with them come the possibility of job eliminations. But is all of this a threat or an opportunity?

The answer depends on which lens you are looking through.

As a young man in the industry, I remember when voicemail was the newest technology of the day and how the change resulted in no more paper messages left on my desk.

Although that technology would impact the careers of telephone operators, it did not have a direct effect on my role as a claims professional as far as employment was concerned. Now, however, that is not so true.