CCC Launches Touchless, Straight-Through Processing Product For Auto Claims

CCC Intelligent Solutions has launched a photo-based estimating service that uses artificial intelligence (AI) and ‘insurer-driven’ rules to generate what it calls ‘detailed and actionable’ line-level repair estimates in a matter of seconds.

CCC said it developed the new product, CCC Estimate-STP, in market with four national insurers.

One of those, USAA, is now live with the service, CCC said. It did not name the other three insurers.

The product provides an end-to-end digital process, and requires no person-to-person interaction, a CCC spokesperson told Repairer Driven News. STP stands for Straight-Through Processing.

‘CCC Estimate – STP delivers a completely digital experience,’ the spokesperson said. ‘Insurers can choose to have the AI-generated estimate go straight to their policyholder, or they can configure the solution to have an adjuster review and approve the estimate before sharing with their policyholder.’