Colossal Cleanup

The use of software to process auto claims is coming under broader and closer scrutiny from insurance regulators. And thanks to a $10 million settlement with Allstate, insurance regulatory staffs will be better trained to see that insurers use claims-settling software appropriately. The Allstate settlement is the result of the National Association of Insurance Commissioners’ (NAIC) first multi-state market conduct examination of a national personal lines insurer due to its software use for claims handling.