Getting Lectured by Technology

No one really likes change, and that is particularly true of the workers’ compensation industry and its challenged relationship with technology adoption.

The pandemic did much to remove barriers and accelerate technological change in the industry, but much opportunity remains.

Systems are available that will tell claims professionals what must be done, and when. Processes that used to be largely at human discretion are now driven by automated systems and software.

As an industry, we must get used to being told what to do by the computers that we ostensibly control.

Still, no one likes to get lectured by technology. That is true in our personal lives as well as our professional ones.