How AI Accelerates Insurance Claims Processing

The immediate aftermath of a vehicular crash is difficult for all parties involved. The drivers have to process the trauma, address injuries with medical attention, exchange information, and figure out how to get their damaged cars repaired or replaced.

Insurance companies have to conduct damage assessments and figure out the most efficient and least expensive route to get the claims resolved.

Claim adjusters, body shop workers, and various other parties all have a say in the process, which can often take weeks to wrap up.

In addition to the time and trauma involved, crashes generate a lot of data, whether they’re pictures of damaged parts or associated documentation from police reports.

In addition, the frequency of crashes — 2019 saw nearly 6.8 million vehicle crashes in the United States alone — means a large volume of data to be processed constantly. Auto insurance claims result not just from crashes, but also from other kinds of damage, such as floods and trees falling on bumpers.