How Video Fast-Tracks Underwriting, Claims

A bright spot for small business insurers: Customer trust is on the rise.

Fifty percent of small business owners trust their carriers more than they did pre-pandemic. That number jumps to 80% when the business owner has filed a claim. One big driver: accelerated claims payments, which have helped business owners quickly recoup lost revenue in a stressed economy.

Speed is the new normal. To maintain insureds’ trust, carriers need tools that can create long-term efficiencies, from writing policies to handling claims.

One highly effective tool that many carriers aren’t using? App-free video software, which can remotely evaluate risk, assess damage, triage claims and prevent fraud.

Here, I’ll dive into three use cases to show how video tech can help speed the underwriting and claims processes.