Improve Your Denial Letters

As I travel across North America presenting on-site seminars in Effective Writing for Claims (and other Insurance) Professionals, I see, in denial letters, writing errors that never seem to go away. These writing problems are not only of concern to the fussbudget writing and English aficionados who review or receive them; they can be significant drains on the productivity and profitability of every claims department. These writing issues should be of concern to every insurance executive whose aim is to handle claims efficiently, to settle claims quickly, and to maintain good relationships with insureds.