Insurance Leaders Highlight Litigation and AI Trends at JIF 2025 Forum

At the 2025 Triple-I Joint Industry Forum, insurance industry leaders addressed critical challenges posed by an increasingly complex risk environment. Moderated by CNBC correspondent Contessa Brewer, a panel including executives from Brown & Brown, Selective Insurance Group, Tokio Marine HCC, and Crawford & Co. discussed significant litigation trends and the growing use of artificial intelligence in insurance operations.

Panelists emphasized that rebuilding policyholder trust is vital, especially amid rising catastrophic events and geopolitical tensions. Despite the industry’s central role in helping communities recover from losses, consumer mistrust persists, partly fueled by extensive plaintiffs’ attorney advertising campaigns, which indirectly inflate insurance premiums. Executives highlighted the need for insurers to improve transparency and communication around the true drivers of insurance costs, including the impact of legal system abuses on premiums and health care expenses.

Generative AI emerged as a significant topic, viewed by the executives as an opportunity to streamline operations and support better decision-making rather than replacing human judgment. While AI can significantly enhance operational efficiency and proactive risk management, panelists cautioned that AI’s effectiveness heavily depends on the accuracy and comprehensiveness of underlying datasets. They also noted the need for insurers to lead the charge in shaping responsible AI regulations in the U.S., following Europe’s recent legislative example.