Internet: Online Claims Handling
Monday, March 12th, 2001 TechnologyInsurers have begun to provide for online filing of first notice of loss by policyholders. While this use of the Internet may not have attracted as much media attention as has online purchasing of insurance, of these two Internet initiatives, it may have a greater, longer lasting impact on insurer operations, and should be closely watched. At least one carrier is receiving over 60 percent of new claims via the Net. Online claims reporting could usher in a rich array of innovations in Web services. Figuratively and literally, the vision of high customer satisfaction with service starts with the online filing of the notice of loss. As online claims filing becomes more popular, insurers need to make timely decisions on what functions to add and how to solve some very real technical challenges.
