It’s Not Human Vs. Machine; It’s PLUS

When it comes to thinking about how to secure data assets, deploy analytics and deliver intelligent automation, the question of ‘why are we doing this?’ is well worth thinking through carefully.

What is right for your business, and where do you strike the balance between people-focused and automated processes?

Those questions are the challenge underlying intelligent intervention.

While the specifics of the answers will obviously vary by company, we believe they involve a common objective – to deploy the right resources to the situation at hand, whether that be full automation without underwriter or claims handler involvement, or a subject matter expert making the call based on insightful decision support.

Any aspirations for achieving that objective will rely on granular data, and a culture that recognizes the power of data to both fully automate where it makes sense and provide critical decision support for underwriters and claims experts where it doesn’t.