
Over the past two years, insurance professionals have demanded more programs from the CPCU Society that focus on improving personal development skills, with programs on leadership topping the list. This quest among members to develop leadership and communication skills coincides with what employers say they are looking for when making hiring decisions. A survey of insurance industry employers commissioned by the Malvern, Pa.-based Society in 1998 revealed that the most sought-after skills affecting hiring decisions are ethics, which rated a 9.66 out of 10 in importance by employers, followed by “leadership skills and experience,” which rated 7.42 out of 10. These two attributes ranked even higher than “extensive knowledge of the property and casualty industry” and “credentials valued by your company’s clients,” which received 7.16 and 6.88 ratings, respectively.