One Minor Accident Causes Many Major Headaches

Did you hear the one about the woman who took her car to the shop to have the back bumper repaired and was told there was so much damage to the opposite end—which wasn’t even affected in the collision—that the insurance company declared it a total loss? Yeah, it’s a real knee slapper. So funny I forgot to laugh. The strange story has reinforced several notions about customer service in the 21st century: a) Things that should be simple become complicated when every person you talk with gives you a different answer. b) People pile on excuses to the point you want to smack them. c) Some workers either don’t know what they’re doing or don’t care. d) All of the above.