Reporters Notebook
Monday, December 17th, 2001 TechnologyClaim adjusters want to be part of a business team that keeps its most talented people, while actuaries prefer to be trusted and given clear goals, according to a recent Fireman’s Fund study assessing employee retention within the insurance industry. Actuaries most agreed that “in my region/business unit, mutual trust and dignity exist.” Human resources personnel were most invested in the company’s strategic goals, while the sales force believed that showing initiative would result in transfers to more interesting jobs or assignments. For claim staff, however, most identified with the statement, “My region/business unit is doing a good job of retaining our most talented people.” “The reason retaining talented peers is so important among claim adjusters is that when people leave, their caseloads are frequently shifted to other members of the group,” said David Sargent, vice president at Fireman’s.
