Revolutionizing The Resolution Process

Imagine pausing at a stop sign as you drive to work. Suddenly, you are jolted forward as you hear a loud crash. A distracted driver has rear-ended you. You are uninjured, but the back of your car is a mess of crushed metal and broken plastic. Instead of panicking, you pull out your smartphone to access your insurer’s claims app. A virtual claims professional instructs you to talk through the details of what happened. Next, it suggests that you shoot a 360-degree video of the damage to both cars as well as the accident scene. You walk around the cars to capture the footage and quickly upload it. Within a few moments, the virtual claims professional tells you that a claim has been opened and your car is repairable. The virtual claims professional then lets you know a tow truck is on its way, and a ridesharing service is coming to take you to work.