
Paperwork backlogs in insurance have evaded even the savviest of technology solutions. In particular, the processing of unstructured medical documents or cabinets filled with claims data was difficult to automate, so many have kept doing the work by hand.
Now, the technology landscape has changed.
AI has been getting plenty of buzz, and it’s no secret why. The rise of artificial intelligence and machine learning tools has made it possible for humans to accelerate everything from legal proceedings to test prep. However, one of the more powerful uses for AI is often overlooked: processing paperwork.
That might not be as glamorous as a robotic law firm or a self-driving car, but AI’s superhuman ability to sift through pages could well and truly change the game in claims.