Turnover & Retention: Costly Cousins

Thursday, July 15th, 1999 Risk Management

It‘s 8:30 on a Monday morning. A valued employee walks into the supervisor‘s office and gives notice. Employees gather around the cubicle and discuss the details. Management huddles. Already, the downtime from the news is affecting the workflow. The notice of voluntary termination, as it is known in the industry, triggers a chain of events as the organization gears up for another disruption in the claims department. Unfortunately for management, the turmoil of this scene occurs on a regular basis in almost every organization multiple times every year. Most voluntary terminations occur because the individual is looking for a new opportunity or wants to make a career change.

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http://www.claimsmag.com/Issues/July99/turnover.asp

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