What Auto Claims Will Look Like In Three Years

The claims experience will become increasingly automated over the next three years, as many customers are handling their claims virtually - and this will impact insurance professionals’ daily work, a recent LexisNexis report predicts.

LexisNexis Risk Solutions 2025 Claims Prediction includes forecasts for 2025 and notably states that the auto direct repair industry will see a significant change in how claims are processed, thanks to the shift towards digital transformation by many carriers.


This report builds upon predictions from 2021, where LexisNexis found that:

Virtual claims handling continued to grow in popularity with consumers
Carriers influenced consumer attitudes toward automated claims processing by accelerating technology adoption
Consumer satisfaction with their claims experience declined slightly.