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Sales Managers

Sales managers direct organizations' sales teams. They set sales goals, analyze data, and develop training programs for the organization's sales representatives.

Sales managers typically do the following:

  • Oversee regional and local sales managers and their staffs
  • Resolve customer complaints regarding sales and service
  • Prepare budgets and approve budget expenditures
  • Monitor customer preferences to determine the focus of sales efforts
  • Analyze sales statistics
  • Project sales and determine the profitability of products and services
  • Determine discount rates or special pricing plans
  • Plan and coordinate training programs for sales staff

Sales managers' responsibilities vary with the size of the organization they work for. However, most sales managers direct the distribution of goods and services by assigning sales territories, setting sales goals, and establishing training programs for the organization's sales representatives.

In some cases, they recruit, hire, and train new members of the sales staff. For more information about sales workers, see the profiles on retail sales workers and wholesale and manufacturing sales representatives.

Sales managers advise sales representatives on ways to improve their sales performance. In large multiproduct organizations, they oversee regional and local sales managers and their staffs.

Sales managers also stay in contact with dealers and distributors. They analyze sales statistics that their staff gathers, both to determine the sales potential and inventory requirements of products and stores and to monitor customers' preferences.

Sales managers work closely with managers from other departments. For example, the marketing department identifies new customers that the sales department can target. The relationship between these two departments is critical to helping an organization expand its client base. Because sales managers monitor customers' preferences and stores' and organizations' inventory needs, they work closely with research and design departments and warehousing departments.


Cement Masons and Terrazzo Workers

Cement masons pour, smooth, and finish concrete floors, sidewalks, roads, and curbs. Using a cement mixture, terrazzo workers create durable and decorative surfaces for floors and stairways.

Cement masons typically do the following:

  • Set the forms that hold concrete in place
  • Install reinforcing rebar or mesh wire to strengthen the concrete
  • Signal truck drivers to facilitate the pouring of concrete
  • Spread, level, and smooth concrete, using a trowel, float, or screed
  • Mold expansion joints and edges
  • Monitor curing (hardening) to ensure a durable, smooth, and uniform finish
  • Apply sealants or waterproofing to protect concrete

Terrazzo workers typically do the following (in addition to what cement masons do):

  • Measure ingredients for terrazzo
  • Blend a marble chip mixture that may have colors in it 
  • Grind and polish surfaces for a smooth, lustrous look

Concrete is one of the most common and durable materials used in construction. Once set, concrete--a mixture of cement, sand, gravel, and water--becomes the foundation for everything from decorative patios and floors to huge dams or miles of roadways.

The following are types of cement masons and terrazzo workers:

Cement masons and concrete finishers place and finish concrete. They may color concrete surfaces, expose aggregate (small stones) in walls and sidewalks, or make concrete beams, columns, and panels.

Throughout the process of pouring, leveling, and finishing concrete, cement masons must monitor how the wind, heat, or cold affects the curing of the concrete. They must have a thorough knowledge of the characteristics of concrete so that, by using sight and touch, they can determine what is happening to the concrete and take measures to prevent defects.

Terrazzo workers and finishers create decorative walkways, floors, patios, and panels. Although much of the preliminary work in pouring, leveling, and finishing concrete is similar to that of cement masons, terrazzo workers create more decorative finishes by blending a fine marble chip into the cement, which is often colored. Once the terrazzo is thoroughly set, workers correct any depressions or imperfections with a grinder to create a smooth, uniform finish.


Construction Equipment Operators

Construction equipment operators drive, maneuver, or control the heavy machinery used to construct roads, bridges, buildings, and other structures.

Construction equipment operators typically do the following:

  • Check to make sure that equipment functions properly
  • Clean, maintain, and make basic repairs to equipment
  • Report malfunctions to supervisors
  • Move levers, push pedals, or turn valves to activate power equipment
  • Drive and maneuver equipment
  • Coordinate machine actions with crew members in response to hand or audio signals
  • Ensure that safety standards are met

Construction equipment operators use machinery to move construction materials, earth, and other heavy materials at construction sites and mines. They operate equipment that clears and grades land to prepare it for construction of roads, bridges, and buildings, as well as airport runways, power generation facilities, dams, levees, and other structures.

The following are types of construction equipment operators:

Operating engineers and other construction equipment operators work with one or several types of power construction equipment. They may operate excavation and loading machines equipped with scoops, shovels, or buckets that dig sand, gravel, earth, or similar materials. In addition to operating the familiar bulldozer, they operate trench excavators, road graders, and similar equipment. Sometimes, they may drive and control industrial trucks or tractors equipped with forklifts or booms for lifting materials. They also may operate and maintain air compressors, pumps, and other power equipment at construction sites.

Paving and surfacing equipment operators control the machines that spread and level asphalt or spread and smooth concrete for roadways or other structures. Paving and surfacing equipment operators may specialize further:

  • Asphalt spreader operators turn valves to regulate the temperature of asphalt and the flow of asphalt onto the roadbed. They must ensure that the machine distributes the paving material evenly, and they also must ensure that there is a constant flow of asphalt into the hopper.
  • Concrete paving machine operators control levers and turn handwheels to move attachments that spread, vibrate, and level wet concrete. They must watch the surface of the concrete carefully to identify low spots into which workers must add concrete.
  • Tamping equipment operators use machines that compact earth and other fill materials for roadbeds or other construction sites. They also may operate machines with interchangeable hammers to cut or break up old pavement and drive guardrail posts into the ground.

Piledriver operators use large machines mounted on skids, barges, or cranes to hammer piles into the ground. Piles are long, heavy beams of wood or steel driven into the ground to support retaining walls, bridges, piers, or building foundations. Some piledriver operators work on offshore oil rigs.

Some workers operate cranes to move construction materials. For more information on these workers, see the profile on material moving machine operators.


Construction Laborers and Helpers

Construction laborers and helpers do many basic tasks that require physical labor on construction sites.

Construction laborers and helpers typically do the following:

  • Clean and prepare construction sites by removing debris and possible hazards
  • Load or unload building materials to be used in construction
  • Build or take apart bracing, barricades, forms (molds that determine the shape of concrete), scaffolding, and temporary structures
  • Dig trenches, backfill holes, or compact earth to prepare for construction
  • Operate or tend equipment and machines used in construction, such as concrete mixers
  • Help other craftworkers with their duties
  • Follow construction plans and instructions from the people they are working for

Construction laborers and helpers work on almost all construction sites, doing a wide range of tasks from the very easy to the extremely difficult and hazardous. Although many of the tasks they do require some training and experience, most jobs usually require little skill and can be learned quickly. 

The following are occupational specialties:

Construction laborers do a variety of construction-related activities during all phases of construction. Although most laborers are generalists--such as those who install barricades, cones, and markers to control traffic patterns--many others specialize. For example, those who operate the machines and equipment that lay concrete or asphalt on roads are more likely to specialize in those areas.

Most construction laborers work in the following areas:

  • Building homes and businesses
  • Tearing down buildings
  • Removing hazardous materials
  • Building highways and roads
  • Digging tunnels and mine shafts

Construction laborers use a variety of tools and equipment. Some tools are simple, such as brooms and shovels; other equipment is more sophisticated, such as pavement breakers, jackhammers, earth tampers, and surveying equipment.

With special training, laborers may help transport and use explosives or run hydraulic boring machines to dig out tunnels. They may learn to use laser beam equipment to place pipes and use computers to control robotic pipe cutters. They may become certified to remove asbestos, lead, or chemicals.

Helpers assist construction craftworkers, such as electricians and carpenters, with a variety of basic tasks. They may carry tools and materials or help set up equipment. For example, many helpers work with cement masons to move and set forms. Many other helpers assist with taking apart equipment, cleaning up sites, and disposing of waste, as well as helping with any other needs of craftworkers.

Many construction trades have helpers who assist craftworkers. The following are examples of trades that have associated helpers:

  • Brickmasons, blockmasons, stonemasons, and tile and marble setters
  • Carpenters
  • Electricians
  • Painters, paperhangers, plasterers, and stucco masons
  • Pipelayers, plumbers, pipefitters, and steamfitters
  • Roofers

Roofers

Roofers repair and install the roofs of buildings using a variety of materials, including shingles, asphalt, and metal.

Roofers typically do the following:

  • Inspect problem roofs to determine the best way to repair them
  • Measure roof to calculate the quantities of materials needed
  • Replace damaged or rotting joists or plywood
  • Install vapor barriers or layers of insulation
  • Install shingles, asphalt, metal, or other materials to make the roof watertight
  • Align roofing materials with edges of the roof
  • Cut roofing materials to fit angles formed by walls, vents, or intersecting roof surfaces
  • Cover exposed nail or screw heads with roofing cement or caulk to prevent leakage

Properly installed roofs keep water from leaking into buildings and damaging the interior, equipment, or furnishings.

There are two basic types of roofs, low-slope and steep-slope:

  • Low-slope: About two-thirds of all roofs are low-slope. Most commercial, industrial, and apartment buildings have low-slope roofs. Low-slope roofs rise 4 inches or less per horizontal foot and are installed in layers.

    For low-slope roofs, roofers typically use several layers of roofing materials or felt membranes stuck together with hot bitumen (a tar-like substance). They glaze the top layer to make a smooth surface or embed gravel in the hot bitumen to make a rough surface.

    An increasing number of low-slope roofs are covered with a single-ply membrane of waterproof rubber or thermoplastic compounds.
  • Steep-slope: Most of the remaining roofs are steep-slope. Most single-family houses have steep-slope roofs. Steep-slope roofs rise more than 4 inches per horizontal foot.

    For steep-slope roofs, roofers typically use asphalt shingles, which often cost less than other coverings. On steep-slope roofs, some roofers also install tile, solar shingles, fiberglass shingles, metal shingles, or shakes (rough wooden shingles).

    To apply shingles, roofers first lay, cut, and tack 3-foot strips of roofing over the entire roof. Then, starting from the bottom edge, they nail overlapping rows of shingles to the roof.

A small but increasing number of buildings now have “green” roofs that incorporate landscape roofing systems. A landscape roofing system typically begins with a single or multiple waterproof layers. After that layer is proven to be leak free, roofers put a root barrier over it, and, finally, layers of soil, in which vegetation is planted. Roofers must ensure that the roof is watertight and can endure the weight and water needs of the plants.


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