The internet of things (IoT) is paving the way for newer and more efficient tools for communication and collaboration. Organizations in all industries are adding IoT enablement initiatives to improve their service offerings. Virtual presence, although not a new idea, is seeing rapid growth across multiple industries. The term “virtual presence,” or mobile video collaboration, refers to bringing the eyes and ears of experts into the field virtually in order to rapidly respond to situations. This communication method is driving innovations in service and operations across industries, from manufacturing and energy to insurance.