Claims Professionals, Be Mindful Of Your Words

“What are words for when no one listens? ...What little filters through is giving you the wrong impression. It’s a sorry state I say to myself.” If you grew up on MTV in the early 1980s like I did, you recognize these lyrics to “Words” by Missing Persons. They teach a valuable lesson to those of us working in insurance claims—to make certain the words we choose properly, effectively, and accurately communicate the points that we are trying to make. You can express yourself any number of ways, but how you choose to say it determines the ultimate impact and whether you get your point across.