Your Insurance Adjuster May Soon Be A Drone Or An App

Your insurance agent may start looking a bit more … robotic in the months and years to come. As we continue to inhabit an increasingly digitized world, a growing number of our interactions will be not with our fellow humans, but with machines. And that’s certainly the case when it comes to your insurance company. As per the 2017 Future of Claims Study survey by LexisNexis Risk Solutions, these companies are looking to “virtual” or “touchless” methods of handling claims. In fact, a solid 38 percent of insurers are said to no longer send human employees for physical inspections. Instead, they’re using drones and apps.