Adjuster Scoping Techniques Can Be Motivated By Rewards During Catastrophes

 Wednesday, September 13, 2017

 Insurance Business

Over 82,000 victims of Hurricane Harvey have so far filed claims with the National Flood Insurance Program (NFIP), reports say. The number does not include any Irma victims. More problematic than the number of claims is that several of the adjusters assigned to assess the homes of claimants have very little training, if any, and work in a system that rewards them for carrying out as many inspections as possible — leading some to rush their assessments. NPR reported that after Sandy hit New York and New Jersey in 2012, approximately 15% of policyholders complained about being short-changed; something similar could happen following Hurricane Harvey and Irma.
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