Risk Professionals Support Claims Management Shift From Metrics To Continuing Education

Risk managers and consultants are advocating a shift away from focusing on claims management metrics such as closure rates toward continuing education, feedback and scenario-based learning for claims professionals to enhance their skills. Forty-six percent of workers compensation claims professionals surveyed recently believe claims adjusters gain expertise after four to six years on the job, according to a study released Tuesday by Rising Medical Solutions. Rising, a Chicago-based national medical-financial solutions firm that provides medical cost containment and medical care management services to the workers comp industry, surveyed 572 claims professionals, with questions covering such topics as training and what they measure to gauge effectiveness at their job.