Progressive Launches AI Chatbot

Progressive Insurance has launched a Flo Chatbot on Facebook Messenger to communicate with policyholders and offer quotes to prospective customers on social media. The artificial intelligence tool is now available to 1.4 billion monthly active Messenger users via Flo’s Facebook fan page, according to the company. A Progressive representative will also be available to carry on conversations through phone or private message in the event the AI bot cannot answer particular questions. Progressive says it will continue to enhance its AI technology over time as it learns from customer inquiries. To begin with, Flo Chatbot will only answer basic questions around deductibles, claim status and the quoting process.