Inside USAA’s Claims Innovation Team

 Wednesday, August 15, 2018

 Digital Insurance

In February, USAA launched a 21-member claims innovation team with the goal of gaining competitive advantage for the insurer by digitizing various aspects of its claims operations. The nation’s eighth largest property and casualty insurer considers its claims strategy proprietary information, the details of which it is reluctant to share, says Luke Harris, USAA’s AVP for claims innovation. Yet the carrier also wants to ensure that its customers and other stakeholders are aware of the extent of its commitment to new, digitally driven business processes, which its executives recently outlined in a series of interviews with Digital Insurance.
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The Best Workers’ Comp Claims Teams

 Wednesday, August 8, 2018

 Insurance Thought Leadership

Home insurance : Claims teams on the ground assessing the damage

 Tuesday, November 23, 2010

INSIDE INSURANCE: Slip-and-fall claims get second look

 Monday, October 4, 2010

 Savannah Morning News