The Transformative Power Of Disruption: Technology Equals Opportunity In The New Age Of Claims

Claims and technology are joining forces to change the function as we know it. For many years, the industry relied on paper-based, time-consuming systems for managing claims. During catastrophic disasters, countless claims professionals had to physically travel to impacted areas to assess and report damages to their departments. Delays were inevitable as hand-offs were made among individual agents, claims professionals, and administrative staff. As a result, policyholders often had to wait several days or weeks for the payments to which they were entitled. Most traditional claims operations have changed since technology entered the scene.