Provocative View On Future Of Property And Casualty Claims

 Thursday, December 13, 2018

 Insurance Thought Leadership

Property/casualty claims is destined to transform more than any other area of the insurance business over the next decade. Many may see that as a provocative statement, especially with all the attention on distribution and underwriting. After all, there are so many new entrants, insurtech startups and new technology solutions aimed at disrupting or transforming distribution and underwriting that it may seem difficult to justify the statement that claims will transform even more. To be sure, distribution, underwriting and other areas of insurance are undergoing transformation and may look quite different a decade from now, with significant variations by line, of course. But, keep in mind that claims is already a complex and sophisticated part of the business, with high levels of expertise, extensive partner networks and major usage of technology.
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