The Art of Convincing: Utilizing Socratic Methods Of Persuasion In The Claims Process

Friday, February 1st, 2019 Education & Training Litigation Risk Management

The resolution of a claim involves much more than simply attending a mediation session to negotiate a settlement. The final negotiation of the settlement is often only a small percentage of actual claims activity. Yet there seems to be a greater focus among claims professionals on negotiation than on persuasion. Claims professionals spend a great portion of their work days either persuading or being persuaded by claimants and their counsel. Let’s look at several ways to use persuasion techniques to achieve better and more efficient claims outcomes.


External References & Further Reading
http://clmmag.theclm.org/home/article/The Art of Convincing
SOS Ladder AssistMid-America Catastrophe ServicesAspen Claims ServiceHancock Claims ConsultantsHouston Auto Appraisers