Automation Lets Compassion Scale

 Monday, December 30, 2019

 Insurance Thought Leadership

The modern workers’ compensation system was devised to provide a guarantee of care and medical treatment to injured workers from their employers.

Organizations also are expected to offer guidance on the resources available to injured workers as well as how to navigate issues such as finding the right doctor and taking time off work.

In short, organizations are expected to be compassionate toward their injured workers and get them back to a productive and motivated state as soon as possible.

The reality, however, is that we’ve shifted very far away from these principles.

Today, claims teams are overwhelmed by the number of cases they are expected to handle, which often hamstrings their ability to service injured workers the way they would like.
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