2021 Auto Casualty Predictions: Automation, Miles Driven and More

The past year has been unprecedented—and unpredictable—but through all of the uncertainty, a few patterns have emerged in the auto casualty insurance industry.

As we look ahead to next year, our experts shared the trends that they think will continue, change and grow. Here are our 2021 predictions for the auto casualty insurance industry:

While automation and straight-through processing have been a hot topic around the industry for a while, 2021 is the year we expect carriers to fully lean into these technologies.

As carriers face extraordinary challenges and pressures due to the COVID-19 pandemic, our experts foresee many will shift from an adjuster-driven claims workflow to exception-based processing, looking to automate the end-to-end claims workflow as much as they possibly can.

In order to make this happen, carriers will continue to focus on data analytics, as this is the foundation of a successful automation strategy.