Quintairos, Prieto, Wood & Boyer P.A.

Unmistakable Future Of The Insurance Industry: Chatbots

 Friday, March 10, 2023

 Live Insurance News

The insurance industry worldwide is investing in AI-powered insurance chatbots to help boost the customer experience they can provide, even as they face their largest ever hiring shortage.

Inflation, rising interest rates and greater global economic pressures have increased the drive insurers have to look at alternative opportunities to keep their customers this year.

Many consumers find that it is preferable to interact with chatbots for completing many tasks.

According to 2019 data (the most recent studies published by Statista on the subject), 44 percent of consumers are comfortable interacting with Chatbots to file their insurance claims. Moreover, another 43 percent of customers find Chatbots preferable when applying for a policy in the first place.
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