5 Steps to Improve Claims Management

Improving claims management is at the top of many insurance CIOs’ priority lists. The benefits are many—increased efficiency, reduced costs, and improved customer and agent service. But the question is: How do we improve claims management? Deloitte’s new report, “Driving Operational Excellence in Claims Management,” details some steps for P&C insurers. Claims management is highly challenging, with multiple processes and platforms, according to the report. Complex, duplicative functions are performed, often with outdated technology.