Adjuster Consistency Seen Needing Help
Wednesday, May 28th, 2003 Liability TechnologyThere is no consistency in the damage figures that different adjusters come up with for the same bodily injuries, according to field tests by a claims management system company. When groups of adjusters are asked to evaluate the same case file any two adjusters were found to have 60 percent or greater chance of being 100 percent apart in their evaluation, said Lee Fogle, vice president of ISO Claim Services in Columbia, S.C. ISO Claim Services, a division of Insurance Services Office in Jersey City, markets the Claims Outcome Advisor system. In analyzing how different adjusters rate the same closed case, he said, "We find them to be all over the board." Mr. Fogle said ISO Claim Services has run such tests at more than a dozen companies to demonstrate a problem, which the Claims Outcome Advisor is designed to fix.
