Business Calling

Thursday, June 7th, 2001 Risk Management Technology

You‘ve walked through the office and seen row after row of people babbling away into headsets and wondered to yourself, "Who are all these people?" These people are the face of your insurance company. Some are in the home office; many are in remote offices hundreds of miles away. They are the people telling your customers how to make policy changes, what to do with a claim, and even why they should be thinking of adding a new policy. Some are well-trained and know their stuff better than anyone in the company. Some have been there for two weeks and are scared to death that they‘re going to say the wrong thing to the wrong customer. Some might even be licensed by the department of insurance in the state you call home.

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http://www.technologydecisions.com/backissue/0401/4_2_01_37.asp

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