CLM Says: How Should Claims Departments View Generative AI?

Generative AI tools such as ChatGPT, which once seemed far off on the horizon, have arrived and are beginning to take shape. Industries, including construction and insurance, are contemplating whether, how, and to what extent they will incorporate this technology.

For those involved in construction claims and litigation, these tools offer potential solutions to challenges such as document management and analyzing loss events and trends. However, professionals need to weigh these benefits against potential risks.

In a survey of CLM’s construction professionals, members and fellows sound off on how generative AI tools may impact construction claims, what some of the risks and benefits could be, and whether the industry will be an early adopter of these tools or take a wait-and-see approach.