
Talk to anyone in claims management, and they’ll tell you the same thing: This particular branch of the industry is here to help produce the best outcomes for policyholders.
‘The profession attracts people who want to help people. And, certainly in the commercial casualty claims space, those people are risk managers and claims managers within our clients,’ said Taylor Archambault, SVP, U.S. casualty claims, Global Risk Solutions at Liberty Mutual.
That drive for effective claims management serves clients well.
But when the inevitable claim that isn’t as straightforward arises or has a claimant feeling more than slighted, those managing the claim can find themselves in the murky waters of litigation, riddled with regulatory hurdles to overcome.