How Claims Management is Paving the Way for Sustainable Property Insurance

A recent EU report on climate resilience emphasizes the insurance sector’s key role in addressing the growing risks posed by climate change. In particular, claims management is vital in ensuring a more sustainable approach to property insurance. Industry leaders, such as Julian Strutt of Charles Taylor and Peter Farrelly of Sedgwick UK, highlight the importance of integrating sustainability into claims practices, from using eco-friendly materials to prioritizing repairs over full replacements.

With insurers pushing for net-zero targets throughout their supply chains, the claims sector is innovating in areas like salvage, recycling, and reducing landfill waste. As environmental concerns rise, legislation is also driving change, requiring claims professionals to adapt to regulations mandating energy-efficient property repairs and replacements.

By embracing these practices, the claims industry is not only supporting insurers in reducing their environmental impact but also helping to shape a more sustainable future for property insurance.