For over a decade, we have pretended to be paperless. We tout the fact that the file cabinets, the seven-part specialized file folders and massive mail rooms have all been eliminated and reduced, and we claim we are paperless. But we know we aren’t. Today’s paper is PDFs, Excels and Adobe.
The filing cabinets have been replaced with digital folders and the mail rooms with emails and digital workflows. But insurance isn’t paperless; it just pretends to be.
It doesn’t have to be that way. The technology to become truly digital exists. We just need to take the leap.
One of the biggest hurdles to being truly digital as opposed to being a digital paper industry involves the initial ingestion or digitization of the data.