Modernizing Freight Claims: The Carmack Amendment’s Role in Today’s Logistics

Freight, the lifeblood of the global economy, has become increasingly complex due to the rise of e-commerce and evolving logistics practices. The Carmack Amendment, established to regulate carrier liability for lost or damaged goods, remains a critical tool in freight claims. However, modern challenges—such as increased shipment volume, advanced tracking technologies, and shifting customer expectations—demand that claims professionals rethink their approach.

The rise in freight rejections, often driven by minor discrepancies like temperature readings or load shifts, underscores the need for innovation in claims processing. Professionals must now consider a broader array of factors, from the latest technological tools to collaborative logistics models, to maintain efficiency and fairness in the ever-changing landscape of freight transportation.