Sedgwick Enhances Claims Accuracy and Fraud Detection with Verint Trust Bot AI

Sedgwick has implemented Verint Trust Bot, a pioneering AI solution designed to transform the way insurers detect fraud and process claims. As an industry leader in risk and claims administration, Sedgwick is using this technology to analyze conversations between claimants and adjusters, identifying fraud risks without compromising the customer experience.

Verint Trust Bot sets itself apart by leveraging patented behavioral analytics and explainable AI, delivering insights that are both actionable and transparent. The tool enhances fraud detection while maintaining a smooth and efficient journey for policyholders, ensuring that legitimate claims are resolved quickly and fairly.

The bot’s integration is seamless, providing intelligent decision support without introducing delays or invasive procedures. It flags potentially fraudulent claims while enabling straight-through processing for genuine ones, helping insurers maintain regulatory compliance and support customer satisfaction simultaneously.

According to Ian Carman, Head of Forensic and Investigation Services at Sedgwick, this technology marks a significant advancement in claims handling. ‘There is nothing else like it on the market,’ he said, highlighting its ability to help insurers act decisively and ethically in today’s fast-moving claims environment.