Speaking To The Next Generation: Millennials And Gen Z Can Fill The Claims Talent Gap

The mass exodus of claims veterans is upon us. On their journeys to the well-earned freedom of retirement, these experienced professionals are leaving a significant knowledge gap and a worrying amount of vacancies in their wake. Employers are struggling to secure replacements, and the graying of the industry’s workforce isn’t expected to slow anytime soon. In fact, today’s claims professionals are older and more tenured than their counterparts in the general economy. According to the Bureau of Labor Statistics, the median age of claims professionals was 42.9 last year, compared to 42.2 for the general U.S. workforce. Facing this harsh reality, insurers are turning their attentions to attracting and retaining millennial and Gen Z workers as the new faces of claims.