Digital Experimentation: Avoid the Shiny Object Syndrome
While the insurance industry is hearing a lot of messages these days about the importance of experimenting with new digital technologies — i.e. witness the increased use of terms such as ‘agility,’ ‘nimble,’ ‘pivoting,’ and ‘failing fast’ — a business strategy should guide the digital innovation, industry execs say.
May 21, 2021
Technology
Customer Service Trends: The COVID Grace Period is Over
With the end of the pandemic now a distinct possibility, Canadians are expecting the property and casualty insurance industry to up its game in customer service, industry execs observed in a recent webinar.
May 19, 2021
Technology
Verify Authenticity When Investigating Social Media
Claims professionals who rely on videos and photos obtained through social media investigations need to make sure that evidence can be backed up as authentic, Virtual Symposium B.C. speakers suggest.
May 11, 2021
Technology
Data Suggests P/C Insurance is at an AI Tipping Point
The P&C insurance economy has experienced a seismic shift over the past 12 months.
May 10, 2021
Technology
Cyber Insurance Claims Explode In Severity
Ransomware is a dominant source of concern in the cyber insurance community today. In recent years, there has been a significant uptick in the frequency and severity of ransomware attacks, impacting businesses of all sizes and in all sectors.
April 27, 2021
Excess & Surplus Lines
Technology
The ‘Low Hanging Fruit’ For Claims Innovation
Collecting high-resolution images, making it easy to report a loss, and integrating the service providers into the claims process are claims innovations carriers need to bring in if they are not already, InsurTech North speakers suggested last week.
April 27, 2021
Property
Technology
Watch Out Insurers: You’re In The Crosshairs Of A New Form Of Cyberattack
Insurance companies are in the crosshairs of a new set of cyberattacks, prompting a cyber leader to ring alarm bells for Canadian insurers.
April 23, 2021
Technology
Finally, Fewer Meetings?
As the jury got set to begin deliberations in the trial of Derek Chauvin this week, the judge told them that they would have to rely on their notes from the three-week trial because no transcription of the testimony would be available. Someone tweeted that the lack of a transcript made perfect sense — if the year were 1821.
April 21, 2021
Technology
The Future Of Risk Mitigation: Connected Devices
As the world continues to invest in growing technology and the internet of things (IoT) evolves to offer more in the way of risk solutions, it’s no wonder that businesses and their risk teams are looking to utilize the capabilities offered.
April 9, 2021
Risk Management
Technology
Underwriting
The Future of AI in Insurance
Artificial intelligence (AI) and machine learning have come a long way, both in terms of adoption across the broader technology landscape and in the insurance industry specifically.
April 9, 2021
Technology
When Technology Fails
As the role technology plays in our personal and business lives evolves, so, too, does the liability risk to those individuals and companies that create, design, implement, and service the technology that we rely so heavily on.
April 8, 2021
Liability
Technology
As Insurtech Exits Spike, More VC Money Piles Into The Space
Insurance isn’t known as a fast-moving industry. The oldest names in the business have been around for centuries.
April 5, 2021
Technology
Cyber Attacks On Microsoft Servers Likely To Generate Thousands Of Insurance Claims
Insurers are being warned of the potential for a large volume of claims following recent cyber attacks on Microsoft’s email servers.
April 1, 2021
Excess & Surplus Lines
Technology
Want Some Insurance With That?
Some 25 years after the publication of Nicholas Negroponte’s seminal ‘Being Digital,’ it feels trite to write about how digital capabilities and the expectations they create among customers have transformed even traditionally sleepy industries like insurance.
April 1, 2021
Technology
Digitizing Claims
Insurers have been working for years to digitize their claims processes. The goals and benefits are critical and measurable: improve the customer experience, expedite claims settlements, and dramatically simplify the claims process, reducing unnecessary touches for insurers.
April 1, 2021
Technology
