What New Claims Innovations Will Florence Yield?

A potentially devastating Hurricane Florence is rumbling toward the Carolina coast this weekend, but for as historic as each new storm seems to be, insurers are preparing in relatively typical ways like activating additional staff in preparation for an onslaught of claims. For digitally focused observers of the industry, much of the interesting part will come after the storm passes through. That’s when we will get a first look at any new technologies that are being rolled out to help serve customers in their time of need. In the wake of last year’s trifecta of hurricanes, Harvey, Irma and Maria, insurers leaned heavier than ever on drone programs, which moved from the pilot phase (no pun intended) to full rollouts. In addition, satellite imagery was used at a higher level than ever before.