More often than not, a loss adjuster is one of the first people a claimant will meet following a highly traumatic and emotional experience. Whether that’s a house fire, flood, or where they’re being sued for personal injury, it’s the loss adjuster’s job to gather evidence, expert opinions and witness statements, before finally negotiating settlement of the insurance claim. The multi-faceted profession deals with the human element of the insurance process — often dedicating hours to counselling the policyholder through their loss — as well as the policy itself. It’s a crucial part of the claims process.