In December of 2019, The Institutes, a nonprofit insurance industry thought leadership and education organization, closed on its acquisition of Risk & Insurance.

From that partnership, the team at R&I has been able to continue to bring readers valuable insight, news and more to our audience, including this one-on-one with Pete Miller, the CEO of The Institutes, to get his take on how the organization has navigated not only the pandemic but a series of eye-catching insurance industry affiliations.

Risk & Insurance: For starters, can you give us your take on how The Institutes navigated the challenges of the pandemic shutdown?

Pete Miller: I work with a great group of people. I think we executed very well, given what transpired. It was an extended time. We didn’t know how long it was going to go on.

There were a pretty severe set of problems that we ran into rapidly. In short order, we changed a lot of our business practices, and in a couple cases, our business model. So yes, we did very well [and] … we’ve seen our way through. It’s been very tough, but I think to stay focused on serving the customer was what we were trying to do.