Much has been written, and much has been done in the past decade regarding the customer experience in P&C. Progress has been made in understanding customer needs and journeys, implementing digital solutions for mobile and self-service capabilities and improving interactions with agents and policyholders.
Understanding the nuances of the somewhat complicated and confusing subrogation law in California is instrumental in formulating the right decision when it comes to protecting your workers’ compensation subrogation interests.
Work conditions during the COVID-19 pandemic have created the perfect storm for a ‘turnover tsunami,’ a Hub International speaker suggested during a webinar last week.
In the 2003 Miramax comedy Duplex, Ben Stiller and Drew Barrymore are Brooklyn landlords to a pesky, rent‑controlled tenant named Mrs. Connelly, played by Eileen Essell. Efforts to get rid of Connelly fail and the tenant’s careless actions cause a fire which nearly destroys the entire building.
Lemonade, the fast-growing, machine learning-powered insurance app, put out a real lemon of a Twitter thread on Monday with a proud declaration that its AI analyzes videos of customers when determining if their claims are fraudulent.
The United States Court of Appeals for the Eighth Circuit, applying Missouri law, has held that a D&O insurer cannot rely on a contract exclusion to deny coverage for an underlying lawsuit, finding that multiple endorsements addressing the deletion and replacement of the exclusion rendered the provision ambiguous.
The Senate Insurance Committee sent a property insurance claims process bill to the full Senate Wednesday that deals with adjusters’ reports and penalties for failure of companies to make a payment or written offer to settle claims.
The words ‘platform’ and ‘ecosystem’ are trending and in danger of becoming overused and losing their true meaning, but when used in the proper context they are powerful and highly relevant.
The claim file is a history of every move the insurer made, the facts it gathered, and the basis for its claim decision. If the claim progresses to litigation, the claim file may also become important evidence.
The Rhode Island State House Corporations Committee is slated to hear H. 6324 and H. 6325 today, two special interest auto body repair bills that threaten to add costs related to parts, materials, sublet services, and a new "industry standard markup" loophole in a state that already costs more than any other to repair a car, the American Property Casualty Insurance Association said in a news release.<br /><br />The bills are the latest in a decades-long effort by the autobody industry - a lobby with a notably strong grip in the state - to pass more than two-dozen bills related to car repair costs.
