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Fraud Deterrence and the Critical Work of CSRs

When combating insurance fraud, there are three watchwords to keep in mind: detect, deter, and refer. You detect fraud to deter perpetrators, and refer all suspicious activity to your special investigation unit.
May 20, 2021 Fraud


Five Emerging Risk Trends Facing Homeowners

As a famous truant once observed, "life moves pretty fast." Today’s homeowner risks include technologies that were barely invented a decade ago, demographic trends that hadn’t fully emerged, and a plant that (depending on where you live) may no longer get you in trouble.
May 19, 2021 Risk Management



The Broad Reality of Diversity

Our industry is diversifying, and that diversity has been a force for growth and innovation. Decades of work and progress have yielded more women in leadership roles, a more diverse workforce and a greater emphasis on recruiting talent from varied backgrounds and geographies.
May 18, 2021 Risk Management

Our Big Problem With ‘Noise’

A new book co-written by behavioral economist extraordinaire Daniel Kahneman points out a major problem that numerous industries, including insurance, only sort of know they have and is surely worse than they recognize.
May 18, 2021 Education & Training



Getting the Most from Workers Comp Claim Reviews

Every year, risk professionals, insurance company claims teams and third-party administrators collectively spend anywhere from several hundred to more than 1,000 hours conducting workers’ compensation claim reviews—unfortunately, too often with suboptimal results.
May 17, 2021